Measures of Success

This is the scorecard we use, and invite our clients to use, to measure success. Whether for a short-term project such as a meeting facilitation or a longer-term engagement such as organizational design, inclusion, or leadership programs, we consider success when we can answer yes to the following questions.

  1. Were the short-term and long-term goals achieved?
    We rigorously identify desired outcomes so that together consultants and clients can steer to success.
  2. Is the solution sustainable?
    Solutions should be durable and comfortably maintained.
  3. Have people learned
    • How to address similar issues in the future? Can the client generalize the solution to future situations? (organizational capacity)
    • How to work together effectively to create solutions to other issues? (process knowledge and skill)
    • About their own strengths, needs, and capacity to contribute to solutions in the future? (individual capacity)
    • About the particulars that created the original challenge and ways to avoid it or ways to create new direction? (content knowledge)
  4. Is the organization more fully capable of living out its mission? (alignment)

 

Client Testimonial

  • Bread for the World

    Heather has been an invaluable resource for Bread for the World as we have wrestled with organizational change.  Over the last several years, she's worked with us on separate occasions to address various opportunities and challenges.  She led our management team through a process of organizational assessment and transformation.  She helped us deal with issues of diversity in the work place.  She provided one-on-one coaching for some of the managers to help them work through difficult issues.  She designed and facilitated a consultation with a group of our organizational partners to develop a common policy agenda.  We keep engaging her because each time we do, we become a better organization!

    Heather's background and experience made it easy for her to understand the issues we were dealing with and ask the kinds of questions that helped us move forward.  Her great facilitation skills and personal creativity encouraged our management team to talk with each other in new ways and envision fresh options for action. She combines a sense of humor and personal engagement with keen intellectual and conceptual clarity.  She is focused and flexible, adept and adaptable.  She doesn't come with cookie cutter packages of solutions.  She comes with an open mind, a listening ear, and a willingness to engage, encourage and challenge.

    Rev. James L. McDonald
    Vice President for Policy and Program
    Bread for the World