Posted by: heather
on Jan 04, 2012
I recently took in a performance of Cirque du Soleil, that superb and beautiful troupe of acrobats, jugglers, and other physical feats. Beyond a fabulous show and evening with friends, I wondered about the lessons for my work and that of my clients. First, the show is impeccable. I’ve seen several of their productions and each one is a gem, a complete experience of being transported to another world where people do amazing things with their bodies, sound, light, and costume. No part of the evening is a throw away. From the moment the show starts (on time!) until it ends, each step taken by each person is part of the story that is the show.
Posted by: heather
on Dec 13, 2011
A group I’m in starts its meetings with each person naming an accomplishment—personal or professional—since the last meeting. Sometimes there’s a big and obvious item to share. At other times, group members struggle to identify a victory. There’s no rule about how “big” a success must be. There is a rule about reporting with gusto. No diminishment of self is allowed. No “well, it’s not much but…” or “I wish I had something more substantial to report…” or “my success isn’t as big a yours….”
Posted by: heather
on Nov 28, 2011
Each morning I have my cup of tea on my back porch and give thanks—for the porch, the tea, the house, the life I’ve lived and the prospects before me. Sometimes I see a souvenir and remember a special trip. When I hike I’m thankful for nature in all its glory and for the people who save sections of wilderness so I and others can enjoy it. I’m deeply appreciative of the support I got—and get—from family and friends. I’m thankful that people with talents very different than mine create things I use every day. The food I eat was grown by someone else. I have no idea how to fix my car or my indoor plumbing but someone else does and I’m glad. Oh yes, I have indoor plumbing AND electricity. More gratitude.
Posted by: heather
on Jul 07, 2011
I showed appreciation for someone and he cried. As I told him about the qualities that make him a valued part of the team, he welled up. As I moved on to discuss acts and products that he contributed to our program, the tears spilled out. He didn’t ask me to stop but sat for more as the tears continued.
Posted by: heather
on Sep 29, 2010
People respond to a positive proposition with energy that’s optimistic and sustainable. That is, people will strive for something compelling even, or especially, if it’s challenging. On the other hand, identifying something wrong or objectionable and fighting against what is, gets meager results compared to pursuing a desired outcome. Analysis or critique of the current state can be useful, but a problem focus fills up the available mental and emotional space leaving little room for a positive alternative. By contrast, the desired outcome makes the challenge of now minor relative to the promise of the future.
Posted by: heather
on Jul 19, 2010
The meeting was interrupted by an outburst from the leader to a subordinate. Whatever the person said or did to deserve that tongue lashing was a mystery. Had she broken the leader’s train of thought? Contradicted him? Offered an idea he didn’t like? Spoken one too many times? No one knew, but the effect of the dressing down was immediate. The group was silent, exchanging furtive glances instead of potential solutions for the project. The meeting ended quickly. Later the leader realized that he’d been brusque and called the employee to apologize. By his reckoning, he’d patched things up and reset relations, right? Wrong.
Posted by: heather
on Jul 06, 2010
Organizations use strategic plans to identify their vision, mission, outcomes, success factors, milestones, resource allocation, short-term objectives and action steps. People get excited by the destination and path they’ve set for themselves but they often postpone their future by continuing the current way they do things even though to achieve the ambitious plan they need to start now. The situation is akin to the person who has a brilliant plan for getting in shape—tomorrow.
Posted by: heather
on Jun 30, 2010
How can we create the space for real conversation? Not what passes for conversation-crafting the witty comeback while the other person is talking; dismissing what is uncomfortable, disagreed with, or unfamiliar; categorizing those we disagree with as bad; talking louder and/or faster in the hopes of wearing down the opposition. In real conversation people are heard, validated. Their ideas are engaged. Perhaps people want safe space because they know what to expect otherwise.
Posted by: heather
on Mar 16, 2010
I often get called into facilitate groups where there is tension, sometimes among peers, and sometimes with a manager or leader. People typically ask that there be safe space for the conversation. What do they mean? People generally answer with phrases like, “No repercussions,” “What I say won’t be held against me,” and “There won’t be any negative consequences.” Is this possible?
Posted by: heather
on Mar 03, 2010
Why the great disappointment with President Obama and his administration’s accomplishments? There are many explanations—he’s been too timid, too bold, unfocused, focused on the wrong things, too conciliatory, too left, too right, on and on. What’s missing from the critique is the rest of us—the citizenry—and our relationship to our elected leaders.
