Organization Development:

With departments, organizations, or coalitions address strategies, structures, processes, people, and cultures that improve effectiveness.

  • Organizational change-resolve organization-wide challenges with focused and comprehensive strategies that tap reservoirs of energy and release potential.
  • Diversity & inclusion-build individual, group, and organizational capacity to incorporate difference, promote justice, and increase effectiveness with staff, members, customers, and other constituents.
  • Organizational design-Align organizational structure, roles, policies, and management systems in service to overall vision and strategy.
  • Planning-Guide the efficient development of long-term strategic and shorter-term operational plans.


Leadership Development:

Build the capacity of people who lead throughout organizations and communities.

  • Leadership team development-Clarify goals, roles, and working relationships for intact teams through group coaching, workshops, and guided project work.
  • Individual coaching-Discover and encourage focus, skill, and passion for existing and emerging leaders through individualized support and development.



Design and conduct group gatherings for maximum effectiveness.

  • Meetings-Design and facilitate meetings for effective deliberation and decision-making.
  • Workshops-Design and deliver one-day to one-week participatory learning experiences for groups from 10 to 200+ people.
  • Retreats-Design and facilitate off-site sessions for group renewal, connection, creativity, and learning.

Client Spotlight

  • In spring of 2005, issues of race and diversity were becoming evident at Miriam's House (MH), a Washington, DC, "caring residential community for homeless women living with HIV disease that empowers recovery from homelessness, disease, and addictions in an environment of compassion, integrity, and accountability." Fifteen staff, including several interns, provide direct care, counseling, social services. ...

Client Testimonial

  • The Interfaith Alliance

    Heather is the first person I think of when I am asked to recommend an expert in the areas of strategic planning, organizational development, and leadership coaching.  She helped the Interfaith Alliance navigate a critical time of transition.  In guiding us through a strategic planning process, she helped the organization to become more focused and effective in mobilizing grassroots activists and raising public awareness around the tricky topic of religious freedom.  By facilitating several staff retreats, she assisted us in clarifying roles and lines of authority, and made a great contribution toward improving our interpersonal communications and office culture.  As I have pursued my own studies in organizational behavior and group facilitation, I have frequently turned to her as a mentor and role model.

    Suzie Armstrong
    Senior Director of Development, Save Darfur Coalition
    Formerly Vice President, The Interfaith Alliance